Category:
UX Designer
Client:
Monovo
Used Tools:
Figma, Adobe XD, Notion (Research Repository), Maze, Adobe Illustrate
I helped Monovo build software that secured over $10 million in funding, and built processes that paved the road ahead.
Successful scale to 3,000+ users and 10 clinics
Pushed out 30+ feature releases on both iOS and android apps that helped secure over $10 million in funding
Established a product vision, scalable design process, and design system
Monovo Clinician Portal
Monovo Patient App
Monovo, a remote healthcare company with hopes of achieving med-tech unicorn status, brought me on as a second designer to assist the founding members in organizing and carving a path forward. The software was still in its humble beginnings as an MVP with plenty of work to be done. Plenty of team processes and workflows were also yet to be established.
We needed more information to better understand how this product would take shape. We made a plan to conduct interviews with both stakeholders and users from each user group (patient, caretaker, nurse, doctor, and hospital admin), investigate over 100 companies with similar offerings, and create usability benchmarks for existing features.
After gathering rich insights from our user interviews, we built what we called “infinity prototypes” — basically a high level architecture for each app that would accommodate for the potential directions the company could take to differentiate from competition. These proved to answer design questions before we even realized we needed to ask them.
We learned that Maze user testing software produced too many errors to create very valuable usability benchmarks. We scrapped that project to focus on more high value initiatives.
We roped in our design scope creep by crafting a process inspired by Basecamp’s “Shape Up”. It involved a series of commitments, first to a distinct problem, then to a vetted solution, followed by stakeholder reviews, prototype design, and usability testing.
